The Pinkbike Podcast: Episode 95 – Downhill Bike Field Test Debrief
I love Santa Cruz bikes – they offer strong, well-built bikes, they have a well-deserved reputation for solid customer service, and they do a lot of good things to promote the sport and a lot of laudable initiatives around it. trail access, inclusion / diversity, and sustainability. All around solid citizen. But this whole “bearings are free for life” thing and the big deal with it is eating into me. If you can’t trust your authorized resellers to tell you that hey here is a customer with a broken bearing i will send it to you please credit me on my next invoice and i will give them a new one to get them back on the track, you miss an opportunity to have good customer service and make it difficult for your LBS partners.